05/29/2026
It is inevitable that we all make mistakes sometimes. It is how you respond to the mistake that really matters. This week we made a mistake. Hereโs the reply from our customer when we told her how we would correct it. It made us really happy to read and confirmed that we did the right thing. โ
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Mary Ann,
We are both blown away by your response and deeply grateful.
So much appreciated!
I wanted to say as well that service received from Lacey was beyond compare. She is very good at what she does and you are lucky to have her as part of your team.
Again, thank you so much for accepting our concern with grace.
Signed,
Customers for life.
Andrea Gillis and Sean Murphy
