03/04/2026
On Saturday night, I had the pleasure of meeting the fire department, on Sasquatch Mountain. Unfortunately, it was due to circumstances that could have been prevented.
One of our customers who had someone else install their generator had called us to do maintenance and warranty work. We advised them that their generator was installed against the manufacturers requirements as is most of the ones on the mountain.
The homeowner was called due to their renters feeling lightheaded and sick. Due to the incorrect install this caused the people in the house to start getting carbon monoxide poisoning and call 911.
The fire department couldn’t turn the generator off, so the homeowner called us thankfully I was on the mountain and was able to be there within five minutes of his phone call.
I met with the fire department, unlocked the generator, and shut it down. I did give the fire department a key so that should it happen again in the future, they have the ability to shut it off with the override and not the outside switch which would have to cause an error needing to be reset.
The fire hall also has a generator, but it wasn’t working. I stopped by to have a look at it and sure enough it also has been installed against the code. I was able to get it up and running for the time being as well. I did advise them, though that it needs to be installed correctly
For those of you who have a generator on the mountain, I can tell you that the majority have been installed incorrectly and could cause injuries, fire or death. You may want to think I’m lying to get your business, but you can ask anybody from the fire department how serious it is.
I own two units on the mountain and am the owner of Excalibur Electric Ltd.. We are the highest rated Generac Dealer in Western Canada and are authorized to do sales, installs, service, maintenance and warranty work. We also offer 24/7 real time monitoring. This allows my staff to monitor your generator so if anything goes wrong, we know immediately. There is no need to wait for the next outage to find out. If something has gone wrong with your generator then we will know right when it happens and can deal with it right away for you.
I have been told a number of times from insurance agencies that ignorance does not warrant them covering you. If your generator is installed incorrectly, and you have been misled by the person who installed it it gives the insurance company grounds to not cover you.
If you are interested, it is free for us to come inspect your generator and ensure that everything is done correctly and safely. Not only for your guests, yourself and family, but also for the home itself. One fire could affect a lot of people on the mountain.
Please feel free to reach out to us for any of your Generator needs including annual maintenance to ensure your warranty stays valid. We are happy to help and are frequently up on the mountain.
604-556-9903
Call or text.