06/12/2026
I might be disagreeing with one of the biggest names in plumbing… and that’s okay.
inspired a lot of us to get into this trade, myself included. I have a ton of respect for him and what he’s done for the industry.
But when I’m flushing a tankless or replacing a water heater, my philosophy is a little different. I’d rather do the job I was hired to do exceptionally well, earn the customer’s trust, and let future work come naturally.
Others believe every visit should include a full inspection and an opportunity to uncover additional issues that could help the homeowner and grow the business.
Neither approach is necessarily wrong. It’s just two different ways of running a service company.
So what’s your take?
Do you inspect everything while you’re there and try to book more work, or do you focus on the original call and let your workmanship bring the customer back?
👇 I want to hear from plumbers, apprentices, and homeowners alike. Let’s have a respectful debate.