25/09/2026
We have remained largely silent while a former customer has repeatedly published allegations about Adrian and Telly’s Electrical across Facebook community groups and Google Reviews. Given the extent of the material now being circulated, we believe it is appropriate to set out our side of the matter clearly and factually.
Telly’s Electrical carried out a main switchboard enclosure replacement and three-phase upgrade at her Buddina property.
The original quotation was for $5,885 including GST.
The quotation clearly set out the scope of work and, importantly, also clearly stated the exclusions.
Among those exclusions were:
• Rectification of existing faulty wiring or circuits that were not visible at the time of quotation.
• Internal wiring alterations other than those specifically listed in the scope.
The work involved replacing the existing switchboard/meter enclosure, upgrading the property for three-phase supply, installing new RCBO protection, installing a new earthing system, relocating existing conduits where practical, and reconnecting the property’s existing circuits into the new enclosure.
The existing circuit wiring throughout the property was not being replaced as part of this job.
We therefore worked with the existing cables and circuits that were already installed in the property.
Some of the existing conductors were short when brought into the new switchboard enclosure. We were nevertheless able to terminate the existing circuits at the time of installation.
When Energex subsequently attended the property for the three-phase connection, Energex issued an Electricity Defect Report.
Contrary to the way this document is now being represented online, the Energex defect report lists three specific matters:
1. More length required on the consumer mains so that the switchboard panel could open to its full capacity.
2. The metering neutral link was required to be relocated in accordance with Energex requirements.
3. More length was required on the MEN connection.
Those are the defects actually recorded on the Energex document.
The report does not contain a list of the numerous additional allegations that are now being made publicly about Adrian’s work.
After the Energex inspection, we contacted the customer and asked for the opportunity to return to the property and rectify the three matters raised by Energex.
We were not given that opportunity.
We were informed that another electrician had already been engaged and that Telly’s Electrical would not be returning to the property.
Had we been permitted to return, we were prepared to address the three Energex items.
Instead, another electrician was brought in and subsequently carried out further work to the switchboard.
We understand that the majority of the switchboard equipment and materials supplied and installed by Telly’s Electrical were retained and reused. The customer has stated that she paid the second electrician approximately $3,000.
The appearance of the switchboard after the second electrician attended is now being compared publicly with photographs taken during or immediately following our work, creating the impression that the entire installation had to be removed and replaced.
That is not our understanding of what occurred.
The equipment and materials supplied by Telly’s Electrical were substantially retained, while the wiring arrangement and presentation within the board were altered and tidied.
There is also a significant allegation being circulated that Adrian left a “live wire” exposed inside the wall.
We categorically dispute that allegation.
Telly’s Electrical did not knowingly leave an exposed live conductor inside the wall.
A photograph of a cable being held after subsequent work was undertaken does not, by itself, establish that the cable was live when Telly’s Electrical left the property, nor does it establish the circumstances in which that cable was discovered or altered after we no longer had control of the site.
We also wish to address the repeated statement that the customer was charged approximately $5,000 for “one day’s work”.
The original accepted quotation was $5,885 including GST.
The final invoice issued to the customer was $5,225 including GST — $660 less than the accepted quotation.
The invoice covered the overall switchboard and three-phase upgrade works, materials, enclosure, protective devices, earthing works, three-phase mains work and associated installation.
It was not simply a charge for one person attending the property for one day.
The customer is entitled to be dissatisfied and is entitled to make a complaint through the appropriate regulatory channels.
We have no objection whatsoever to the work being independently assessed by the Queensland Electrical Safety Office or any other appropriate authority.
What we strongly object to is the ongoing public portrayal of the Energex defect report as though Energex identified a large number of dangerous electrical defects when the actual document records three specific items.
We also object to statements suggesting that Adrian is incompetent, should lose his electrical licence, left dangerous live wiring throughout the property or that the entire installation had to be completely replaced, where those statements do not accurately reflect our understanding of the work, the contractual scope, the Energex report or the subsequent rectification.
We requested the opportunity to return and rectify the Energex items.
That opportunity was refused.
Another electrician was engaged instead.
Since then, the dispute has moved from a disagreement between a customer and contractor into repeated publications across Facebook groups, Google Reviews and other community forums, including statements questioning Adrian’s electrical licence and encouraging other people to report him.
For that reason, we will no longer debate the technical details of this matter through social media.
We have retained the original accepted quotation, final invoice, Energex defect report, photographs, correspondence and other records relating to the job.
If the matter is investigated by the Electrical Safety Office or considered through legal channels, we are entirely prepared to provide that documentation and allow the matter to be assessed objectively on the evidence.
Telly’s Electrical Maintenance
