20/08/2026
Good morning everyone,
We have recently identified an issue with our invoicing software following a recent system upgrade. Unfortunately, this malfunction resulted in a significant number of invoices sent over the past month not being successfully received.
We believe the issue has now been resolved. If you receive an invoice from us, it may include a message explaining the situation. Please be assured that the invoice is legitimate and has been sent by us.
We understand that unexpected invoices can raise concerns, so please feel free to contact us directly if you have any questions or would like to confirm the details.
This has certainly not been an ideal situation, but we are confident the issue has now been corrected and that invoicing can continue as normal.
We sincerely apologise for any inconvenience or confusion this may have caused and appreciate your patience and understanding. Unfortunately, this issue was outside of our control.
Thank you for your continued support.
