03/03/2016
Love great feedback from our valued customers:
Work completed on Saturday 28 & Sunday 29/2/2016
Work quoted and carried out byTommy, offsider Harry
I wish to comment upon and convey my complements and satisfaction with the work done by Tommy & Harry.
Tommy assessed, quoted for and supervised the work in a most professional, courteous, helpful and skilled manner.
In particular his manner was evident in the way he spoke and dealt with me; listened to my roofing needs/queries; provided me with useful & relevant information & advice concerning the products and the various options available to me to deal with my roofing problems (leaking skylight & ventilation pipe, deteriorated roof tiles paint, insufficient roof cavity ventilation (excessive heat in house), clogged gutters & valleys.
Tommy is a great communicator. He replied promptly to arrange the quote and to my numerous further enquiries. He was patient, astute & thorough in assessing my roofing needs and in providing helpful information and advice.
Tommy has an 'eagle-eye' for detail. Whilst listening to my concerns he is careful and considered in his assessments and he noticed a few inconspicuous but potential water access points on my roof that no other roofer had noticed! Hence i dubbed him Tommy-hawk(eye)! He then took prompt action to seal the leak spots 'on the spot'.
Tommy was also persistent in obtaining the exact paint colour we wanted (due to its high solar reflectivity & colour contrast with our house brick colour) even after the suppliers initially told him it was not available! He also advised against a white roof we initially thought about due to the higher marking/ staining potential. Tommy also advised me where to best place the whirly birds ,in relation to the pre-existing whirly birds I had on the roof, for optimum effect.
Tommy was punctual, turning up when he said he would or advising me if he was delayed,The sms tracking advice was helpful too.
Tommy and Harry worked consistently for +10 hours/day on site in the scorching heat, stopping only briefly for water & an on-site lunch break!
Tommy was thorough and methodical in his work and in delegating and supervising Harry's work.
Harry is a courteous, punctual, energetic & hard working young man. He showed a great aptitude & stamina for roofing work and as Tommy's offsider. He appeared to be a good listener and a keen learner. Harry showed initiative to do what was needed to be done not just what he was told to do!
BothTommy & Harry exhibited good work safety awareness & practice on site and were careful towards my home and neighbouring properties.
They removed all rubbish and cleaned up as necessary.
I would readily& confidently recommend both Tommy & Harry, and therefore ABS, to anyone requiring roofing solutions (as I have already done).
Please noteTommy was recommended to my by someone in a roofing supplies business. I had not previously known, or associated with, either Tommy or Harry.
Improvements
Following the installation of the two whirly birds, the roof colour Moss Vale Sand (57.3% TSR) and the tiling in place of the old sky dome in the bathroom, our house has been noticeably cooler during the warmer (28-30 degree) days, especially the 3 west facting rooms that were prone to holding excess heat.
As it has not rained since the work was completed I cannot yet comment on the effectiveness of the gutter guard.
Please feel free to make a copy of this email feedback available to both Tommy & to Harry.
Please feel free to contact me regarding this email.
Sincerely,
Norman Mifsud
