08/08/2026
⚠️ WARNING TO WA HOMEOWNERS – PARTICULARLY THE ELDERLY & VULNERABLE ⚠️
I’ve stayed quiet about this for long enough.
Through Mandurah Garage Door Repairs, I am becoming increasingly concerned about what appears to be a group of garage door operators advertising across WA under multiple different business names.
Customers can believe they are calling a local garage door company, but we have concerns that calls are actually being handled through an overseas call centre, with technicians then being dispatched to the customer’s home.
I have now spoken with multiple customers, including elderly people, who say they were attracted by advertising such as a “free call-out”, only to allegedly face high-pressure or intimidating sales tactics once someone was inside their home.
We have seen customers charged thousands of dollars for work that, in our professional opinion, could have been a repair worth only a few hundred dollars.
But the money isn’t even my biggest concern.
It’s the safety of the work being carried out.
I have personally had to attend properties and rectify work where incorrect components have been installed or repairs have been completed in a way that I believe could make the garage door unsafe.
Garage doors can weigh well over 100kg and contain springs and components under enormous tension. Getting these repairs wrong isn’t just poor workmanship — someone could be seriously injured or killed.
I also have concerns that some of the technicians involved may be foreign workers entering or working in Australia on tourist or other temporary visas without appropriate garage-door training. I want the appropriate authorities to investigate their visa/work entitlements and competency rather than asking the public to simply take my word for it.
To be very clear: this isn’t about foreign workers. We employ and support workers from overseas ourselves. The issue is whether people are legally entitled to perform the work, properly trained and competent to safely repair equipment that can seriously injure someone.
I have already reported my concerns to Consumer Protection/Consumer Affairs and contacted multiple news organisations. So far, I have received no meaningful response.
I am now escalating the matter further because I don’t believe we should wait until an elderly person loses thousands of dollars — or somebody is seriously injured — before somebody takes notice.
If someone comes to your home and suddenly tells you that you need $1,000, $2,000 or $3,000+ of urgent garage door repairs, you have every right to say NO.
Don’t be intimidated.
Don’t feel pressured into paying on the spot.
Get a second opinion.
And please talk to your parents and grandparents about this.
If you’ve had an experience with a garage door company in WA where you believe you were pressured, intimidated, significantly overcharged or left with unsafe repairs, please contact me.
I am gathering information and evidence from affected customers so this can be put in front of the appropriate authorities.
Please share this post. It might stop someone vulnerable from becoming the next victim.
— Matt
Mandurah Garage Door Repairs
