19/09/2026
A quick note from me and reply to my first bad review.
As the business has continued to get busier, I wanted to explain a little about how I operate and set some realistic expectations.
Iām a sole operator. When you book a job with me, Iām the person quoting it, ordering the materials, answering the phone and emails, scheduling the work and, most importantly, actually carrying out the electrical work.
Because of that, Iāll be the first to admit that communication isnāt always as quick as I would like it to be. Sometimes it may take me a week to respond to an enquiry, and occasionally an enquiry may unfortunately slip through altogether. Itās something Iām continually trying to improve.
But I also have to be realistic about my priorities.
When Iām on a job, my number one priority is the customer and the work in front of me. I want to make sure the installation is done properly, safely and compliantly the first time. Iām not going to rush an installation or spend the day answering calls and emails while I should be concentrating on electrical work.
Outside of work, my family and my kids are extremely important to me. I donāt want to build a business where every night and weekend is spent answering enquiries instead of being present with my family.
I could grow the business, employ more people and add office staff, but at this stage that simply isnāt the direction I want to take. I enjoy keeping the business small and specialised, personally doing the work and standing behind the finished product.
Unfortunately, that does come with longer lead times and slower responses during busy periods. I completely understand that wonāt suit everyone, and there are plenty of great electricians out there if someone needs a job completed urgently.
For those who are happy to wait, I genuinely appreciate your patience and your trust in me.
My priorities are pretty simple, do the job in front of me properly, keep it safe and compliant, and make sure I still have time to be a dad and enjoy my family.
Thanks to everyone who continues to support my business.
Shane
SND Electrics