29/07/2026
💙 A big Willows welcome to Karen! 💙
As many of you know, Willows Plumbing & Gas has grown enormously over the past 12 months and it’s all thanks to the incredible support of our local community.
With that growth comes the need for a bigger team and we’re excited to introduce Karen, who has joined us as our new Admin Support.
Karen will be your friendly voice on the phone, replying to your emails and text messages.
So, where’s Nat going? Don’t worry… she’s not going anywhere! 😄
Nat will still be around and you’ll still hear from her, but she’ll now be spending more time behind the scenes supporting our growing team, looking after our staff, improving our systems and helping ensure every customer continues to receive the service Willows is known for.
Over the next few weeks, we’d really appreciate your patience while Karen settles into her new role. There is a lot to learn, so she might be a little slower to start, but what she may lack in experience with our systems, she more than makes up for with her genuine passion for customer service and helping people. We know she’s going to be a wonderful addition to the Willows family. 💚
Thank you for continuing to support our small, local family business. Every phone call, message, booking and recommendation has helped us grow to where we are today and we couldn’t be more grateful.
Please join us in giving Karen a warm Willows welcome! 👏
Here’s to an exciting new chapter for Willows Plumbing & Gas! 🛠️💙