10/08/2026
This customer called us after he met paid for two different trades peoples service visits and hit a dead end. His termite inspector found wet subfloor while in the crawlspace...he was told to call a plumber. The plumber made a small hole in the wall, inspected the plumbing, told the homeowner the plumbing was fine, and that he should call an HVAC guy because it may be from the duct in the wall. So the HVAC tech comes out, does his inspection, and tells the homeowner he should call a plumber. At that point the homeowner realized he was getting no where and needed someone with a better knowledge of construction and problem solving. Smart thinking on the homeowner to call Ginter Services. The owner, Chad, arrived the next day to use thermal imaging, moisture meters, and his metaphorical sherlock holmes monocle to investigate. Chad looked inside the hole the plumber made and could see the moisture soaked subfloor that the termite inspector noted. Chad went upstairs to find the master bathroom directly above that wet space. Chad had the homeowner first flush the toilet while he looked downstairs, but no water leaked. Then the homeowner was instructed to turn on the shower and point the shower head where he normally stands/sits...sure enough, water steadily dripped down the void and splashed onto the already soaked area. Upon further assessment of the shower, small cracks and gaps were found in the caulking and grout on the shower seat right where most of the water sprays. "Watson, we have solved the case!" Homeowner was instructed to cease use of the shower immediately, and Chad knew what needed to happen next. This project had now become a combination of water restoration, reconstruction, and shower replacement. We contained the area, set up a HEPA air scrubber to collect fine particles of dust, a dehumidifer to not only dry the area with hot exhaust but also collect the humid air in the wall and pump it out into the sink. Air movers were placed to circulate the air in the room and help move it out of the wall and ultimately into the dehumidifier. After a couple days of drying, we will take moisture readings in the affected space and compare them with readings in other parts of the house to ensure the relative humidity is the same. Then the repair of drywall and paint will occur, and it will be good as new! Mold is not suspected at this time, but we have the air exhausted and filtered air makeup in place just for good measure
Although we are not primarily a remediation company, we can still provide solutions to virtually any problem. This was a very small water damage problem but we take the same steps we would if it were a large water loss.
"When you have eliminated the impossible, whatever remains, however improbable, must be the truth.
