10/06/2026
I love the older generation.
It saddens me to hear how other contractors treat them.
As soon as I walked into the home
I was immediately told to get to the point, and they didn't wanna hear my spiel. You could hear the disappointment and resentment of predatory sales tactics.
Five minutes later
The client reset and offered a cup of coffee.
We sat down and shared stories as veterans and discussed our findings before we ever discussed any pricing.
As always
"Nobody else ever mentioned that.." came up
We found that his "new" gas furnace was venting downhill, and was not installed correctly.
We always talk about what's existing and what's expected before we ever talk about prices.
A great manager told me once,
"Nobody cares how much you know, until they know how much you care."
Co-Founder of Richmond Heating and Air Services, LLC.
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