10/20/2026
Well here's something I never thought we'd be dealing with in the plumbing business ๐
One of our property management customers is now using AI to schedule service calls and handle repair approvals. We had a Tech onsite ready to take care of a plumbing issue but he couldn't do anything without preapproval. So now I'm sitting here emailing back and forth with a computer trying to get permission to fix someone's toilet ๐คฆโโ๏ธ
I understand technology is changing but good grief... can we just talk to an actual person anymore?! At this rate we're going to need our own robot just to deal with theirs ๐