12/22/2021
When the customer says "I can get it done cheaper":
In 2017 I quoted this customer $1650 to replace his furnace with a new Goodman 10 year parts warranty 20 year heat exchanger warranty furnace. He said said "I can get it done cheaper"
He told me he had a guy who would sell him a brand new furnace for 800 and install it for 500
total $1300 savings $350
During the installation the guy hit him up for 150 bucks twice, for additional sheet metal
Total $1600 savings $50
Well here's where the story gets interesting, in the course of the last 5 years the furnace has never worked correctly from day one. The awful job the installer did wrapping the sheet metal around the side of the furnace instead of turning the furnace for proper installation was starving it for air and causing it to just run till it overheated instead of ever reaching temp. Also he ran a out 19 feet of exhaust pipe in the wrong direction and ran it into dryer vent before going into the chimney, and sloped the water heater vent downward then wrapped it with aluminum foil to stop the carbon leak caused by the improper pitch.... Finally the customer works up the courage to call me back.
He said every year he has a couple guys come in pretend to fix it charge him 300 to 350 then block his number or just never call him back when it's not fixed. X's 5 years
Total $4600 savings $(-2950)
Just wait there's pictures .....
Continuing on, each winter he has tenants that stop paying rent because they can't heat the home. About 3 months each, till the tenants finally move out with unpaid rent of about 2100 bucks.
Total cost $15,100 total savings $(-13,400) loss.......
Here's the good part. The manufacture date on the furnace is 2008 meaning the brand new furnace the installer sold him was least 9 years old. The first pictures are the original installers work. The next pictures are our work and also why the landlord would have received in 2017 if he would have just spent another $50 bucks. Only now with inflation and rising equipment costs it now cost him $2200 tondo it correctly
Total cost $17,300 total savings $(-15,650)
The 50 bucks this poor guy saved ended up costing him over 15 grand....