Lock Medic

Lock Medic Loudon county's hometown security experts since 2003 stuff like that.

We open cars, pick locks, rekey houses, businesses, government buildings, replace lost keys, copy keys, fix doors, install new locks, open safe deposit boxes, service, open and repair safes and vaults, repair broken locks on cars/houses/etc., build master key systems, install electronic locks, door closers, exit devices, program keys & remotes to cars, reprogram “coded” modules in cars, install ac

cess control systems, build padlocks, install locks in office furniture. . . Sales and marketing gurus: don’t ask a locksmith to give you an “elevator pitch” unless it’s a really long elevator ride.

Today's word salad: The Joy (but mostly Sorrow) of European Vehicle KeysWhat makes European brands so much different tha...
01/15/2025

Today's word salad: The Joy (but mostly Sorrow) of European Vehicle Keys

What makes European brands so much different than American or Asian brands when it comes to car keys?

In 3 words or less: pre-encoded keys.

If you trot down to your local Ford, GM, Honda, Nissan, Toyota (etc., etc.) dealer with a request to buy a key, smart key, or remote for a vehicle they’ve built in the last 20 years, there’s a good chance they’ll have it, and be able to hand it across the counter to you, and possibly even cut it and program it to your vehicle, maybe even on the same day if you’re really lucky.

Take a trip down to your local VW, Audi, BMW, Mini, or Mercedes dealership and ask for a key for something made in the last 20 years, and they’ll tell you they’ll need to order it, and it’ll be a few days or more before it arrives.

Why is this, and why do so few locksmiths offer keys for European vehicles? (we do, since you're asking)

It comes down to these two points:

-European vehicles typically require keys electronically pre-encoded to a specific vin, either partially or fully.
-Access to OEM key programming software and data is very difficult and costly to obtain and maintain.

I’ll expand a bit on the first point: a pre-encoded key can be one of two types: partially coded, or fully coded. In both cases, the major limitation this creates is dealers cannot stock “blank” keys and cut/program them as needed, as no auto manufacturer I’m aware of provides their dealers access to the VIN specific key coding data. This data is very different from the mechanical key code that can often be retrieved by dealers in order to recreate the cuts on the key blade itself. It is electronically written onto a ‘blank’ key, which is typically done at a central facility for a brand of vehicles for an entire country or region. It’s not data that they would entrust to a lowly parts counterperson.

Fully encoded keys are delivered from the dealer with no additional programming required at the vehicle, or at a minimum, a dealer-ordered key can be used to start and drive the vehicle with no special tools or equipment, but possibly a simple, no-special-tools-or-computers registration process is needed to synchronize the key or remote to the vehicle. This type of system is used on all years of BMW, and Mercedes up to around 2014-2016.

Partially encoded keys are delivered from the dealer with a small amount of qualifying data that is required in order to register the key to a specific vehicle using diagnostic equipment. The vehicle will not register new keys without this data, and in some cases, even previously registered keys may be “orphaned” if not present during a key registration session. VW and Audi first pioneered the use of partially encoded keys in 2006, and many other European brands followed, such as Fiat, Porsche, Bentley, Alfa, and probably quite a few others that I don’t encounter (there aren’t a lot of Bugattis and Lamborghinis running around East Tennessee). Stellantis aka Fiat Chrysler America, has in recent years begun using pre-coded keys as well, so even Dodge/Jeep/Ram vehicles are included now that they're a "Euro" brand.

In either case, this leaves two routes for key programming operations: the OEM way, or the aftermarket way.

The OEM way, as is probably obvious, has the advantage of being safe and the most likely to yield a positive outcome. It is usually the most expensive, and due to the need to order and wait for a pre-encoded key to arrive from the dealer, it can take anywhere from 2 days to several weeks or more for the key to arrive and programming completed. The key registration process must be done at the vehicle, so once the new key arrives at the dealer, either the vehicle must be towed in, or a provider (a locksmith like myself or in some rare cases, dealership mobile service) must go to the vehicle to complete the programming. On this path, the key is ordered by VIN from one of the brand’s dealerships (or sometimes from the OEM directly) and programmed to the car using OEM diagnostic software, which access is typically purchased as a subscription. Software subscriptions range greatly in price and minimum length. Mercedes offers only a 1 year subscription which is $3,922 (as of 2025), Porsche offers a 1 hour subscription for a very reasonable $17.

Issues encountered along this route typically stem from computer/OS/diag interface incompatibility, failure to maintain the latest version of the OEM software, or environmental factors, such as cellular data availability in remote areas (virtually all OEM key programming operations require a live connection to the OEM servers via internet).

The aftermarket path involves retrieving the pre-encoded key data either off of a working key or the vehicle itself, and in situations where all keys are lost, usually requires removal and disassembly of “target” computers in the vehicle in order to retrieve the data needed to precode the key. The advantage of this process is it is typically days faster than ordering keys and does not rely on the dealer or OEM supporting the vehicle (there are numerous Mercedes vehicles that are considered “orphans” as Mercedes can no longer supply keys for them). Additionally, it allows for the use of aftermarket keys/smart keys, which are generally much less costly than dealer ordered keys. The disadvantage is the additional labor, skill, and equipment needed to perform the work. The risk of damaging the vehicle, module, or corrupting the data to the point where an expensive trip to the dealer and a new module is required is largely a function of the level of experience of the locksmith performing the work. Because of this, I am upfront with my customers about the risks associated with these procedures, and stand behind my work 100%. I wish I could say I’ve never damaged a customer’s vehicle beyond my own ability to repair it, but in the very rare cases where it has occurred (single digit incidents over a 20+ year career), I have always made them whole again, usually going to great lengths to do so, such as covering rental car costs and the repair bill at the dealership.

For the scope of this article, it is impossible to offer definitive advice on which is the better path, as it is case by case, but as a very vague rule of thumb, the aftermarket process typically is best suited for spare keys (the owner has at least one working key, and wishes to have additional copies), or in situations where all keys are lost and the owner wants more than one new key delivered, or needs same-day or at least faster-than-the-dealer service. Technology available to my industry is evolving on a daily basis, and new techniques and equipment are constantly being released to provide aftermarket solutions to previously dealer-only vehicles, so if you’re not sure, please ask.

My policy has always been and will continue to be that if I don’t believe I’m able to provide the best value to you, I’ll offer advice and alternatives.

Happy motoring.

A fairly routine comment I hear regarding the total cost for a spare key for a modern vehicle is something to the effect...
01/10/2025

A fairly routine comment I hear regarding the total cost for a spare key for a modern vehicle is something to the effect of “I can buy the blank key/fob/smart key online for $###, why does it cost so much from you?”

I like metaphors. They’re like meeting a stranger in a foreign land that fluently speaks the same language as you, and explains what you’re hearing in a way that makes a lot more sense than what your translator app is telling you you’re hearing. . . Yes, I know that’s a simile, not a metaphor, but that’s not important right now.( , ).

The metaphor I like to use for the cost of car keys is this: Let’s say you’re shopping for a wedding cake. You find a bakery you like, sample some cakes and icing, settle on a design, and ask for a quote.

For whatever reason, you’ve shopped for flour, sugar, eggs, and other ingredients recently, so you’re an educated consumer and you know what things cost, so when the quote arrives, you protest with “well I can buy the raw ingredients for $###, why does the cake cost so much???”

Probably sounds silly in that scenario, right? The baker has talent and skill that he or she has spent years developing, testing recipes that will never sell, and the costs associated with running a business, and buying equipment, paying taxes, utilities, trade licenses, attending trade conventions to stay on top of all the newest and tastiest baking innovations. . . buying and paying for licenses for their smart ovens, buying recipes for cakes they rarely make but sometimes need to know how to for particular customers. . .

Wait. . . most of that doesn’t really apply to bakers. . .but it does apply to locksmiths who make car keys. . . and a lot more.

The reason in both scenarios, whether you’re shopping for cakes or car keys is this: The money’s not in the cake. . . or the key. A little bit of it is, but the majority of what you’re paying for is the ability to make the cake, or the key. . . that’s the expensive bit.

And just like bakers, most locksmiths prefer to use our own ingredients. You wouldn’t ask a baker to make a cake with eggs and flour you supply, so trust me to make your car key with my own ingredients, and it’ll be tasty, and I’ll stand behind my recipe.

So, who wants cake?

Lost your fob or your key for your Harley Davidson? Here at Lock Medic, we can retrieve and change unknown PINS, program...
01/19/2024

Lost your fob or your key for your Harley Davidson?

Here at Lock Medic, we can retrieve and change unknown PINS, program fobs, and replace lost keys, even on models where the dealer says module replacement is required.

HFSM and TSSM fobs in stock. Service provided wherever your bike is (well, within a reasonable distance from our base in Lenoir City).

www.lockmedic.com for quotes and appointments!

See this little speck beside the dime? That's a resistor that must be carefully removed and replaced in order to read ou...
06/07/2022

See this little speck beside the dime? That's a resistor that must be carefully removed and replaced in order to read out the key data from a Land Rover in order to create a new key when all are lost. It's soldered on, and adjacent to it are a lot of other equally small pieces that must not be disturbed when applying 700f heat to remove it.

2nd picture, circled in yellow is where it mounts on the circuit board.

There's a lot more to the process than just R&Ring that resistor, but you get the idea.

20 years ago I was making keys for cars with vice grips and a file. Now I'm doing electronic microsurgery.

01/05/2022

Closed Jan 5-10, back on the 11th.

Alternative providers are given when you call the main number (865)986-0020

Happy new year!

03/31/2021

Love a good access control challenge... if the door was thicker, not previously a mortise prep, or if the client didn't need remote release this would have been a relatively easy job that anyone could do.

03/20/2020

Covid 19: how I'm handling it:

-avoiding handshakes.
-sanitizing my hands, van surfaces, phone, keys, and any tools I might have touched between jobs.
-wiping down hardware and surfaces I've touched as I'm leaving.
-trying not to breathe on you.

Otherwise, it's business as usual. I understand locks still break and keys for essential equipment still get lost even during the Apocalypse. Call, email, or better yet, use our handy dandy website which requires the bare minimum of social interaction to request service or a quote.

Keep calm, we will get through this.

PSA. No matter what YouTube told you, you are not MacGuyver. Cutting the red wire will NOT make your car start when you ...
02/17/2020

PSA. No matter what YouTube told you, you are not MacGuyver. Cutting the red wire will NOT make your car start when you lose the board from your remote key. . . all it does is turn a 5 minute job into a 1.5 hr adventure for your locksmith and empty your wallet a little more.

03/15/2019

Today's the last day our storefront will be open. Join us to say goodbye. Complimentary donuts from Master Donuts this morning and I'm told there will be cake this afternoon.

It's been fun. We'll miss you.

Store closing specials! Come in before they're gone! 12 month no hassle warranty still applies, if you have a problem wi...
02/14/2019

Store closing specials! Come in before they're gone! 12 month no hassle warranty still applies, if you have a problem with any key you buy from us I'll come to you to repair/replace (working hours and within 10 miles).

Address

Knoxville, TN

Opening Hours

Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm

Telephone

+18659860020

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