10/14/2026
We just finished a walkthrough with a client whose custom home is about 75% finished. Why do we do them?
During construction, what matters most is that the client is happy, that we are meeting their needs and that we are on schedule. A walkthrough is their chance to say what is in their gut. Today that sounded like "I felt like it wasn't going quick enough" and "maybe it wasn't clean enough."
That is great feedback. If we do not hear it, we cannot address it. And when expectations are misaligned, we say so honestly, so everyone ends up on the same page.