10/15/2026
π¨ IMPORTANT MESSAGE FROM WINTERSAIRE HEATING & COOLING π¨
Our customers deserve to reach us when they need us β DAY OR NIGHT!
It has recently come to our attention that an unexpected issue with our phone software and automated answering system has caused our 24/7 answering service to stop activating after business hours. Instead, calls have been going to a voicemail system that we were unaware of.
THIS SHOULD NEVER HAVE HAPPENED!
When you call WinterSaire at (225) 788-7488, you should NEVER be directed to an unattended voicemail instead of our after-hours answering service.
We are urgently investigating what caused this issue, how long it has been occurring, and what needs to be done to ensure it NEVER happens again.
We sincerely apologize to anyone who has tried reaching us after hours and did not receive the response you deserved. We take this matter seriously because we understand that heating and cooling emergencies don't wait for regular business hours.
β€οΈ A special THANK YOU to the friend who brought this to our attention! Without you speaking up, we may not have known there was a problem.
At WinterSaire, our reputation is built on being there for our customers, and we intend to keep it that way.
WinterSaire Heating & Cooling
π (225) 788-7488
24/7 SERVICE IS OUR COMMITMENT β NOT JUST A SLOGAN!
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