04/08/2026
We’d like to sincerely apologize to anyone who called our office today and wasn’t able to reach us.
Due to an internet outage that lasted through the morning and into the afternoon, our phone system was down. Unfortunately, this was completely out of our control, and we were also unable to update our voicemail to direct customers to Brandon.
Our amazing office manager, Cathy, worked tirelessly to make sure every voicemail we received was returned. We know some of you were frustrated, and we completely understand. With these extreme temperatures, no one wants to be without air conditioning—and we don’t want that for anyone either.
Making sure our customers are comfortable is what we’re passionate about. We truly appreciate your patience and understanding while we worked through this unexpected situation.
We’re already looking into ways to prevent something like this from happening again. While some circumstances are beyond our control, we’re always learning and improving so we can better serve our customers.
Our team will be back out first thing tomorrow morning, ready to take care of our amazing customers.
Thank you for your patience, your understanding, and your continued support.
— Brandon & Team
