02/06/2023
Office assistant needed to answer phones, assist service manager & field technicians with all different service related functions.
Responsibilities and Duties:
-Answer the phone quickly and professionally.
-Be familiar with our company, products, and services so many questions can be answered without consulting others.
-Communicate clearly, precisely, and in a friendly manner
-Take and deliver messages as appropriate.
-Ensure messages are received and follow up is appropriate.
-Call customers to schedule service and maintenance appointments.
-Call supplies and vendors for pricing on parts.
-Provide sufficient knowledge, skills, training, and information to achieve peak performance, continuous improvement, and a positive, productive work environment consistent with company goals and objectives.
-Understand the skills, strengths and weaknesses of the field technicians so as to dispatch field technicians in relation to the job opportunity and ability of the technician.
-Provide all necessary information to field technicians.
-Organize On-Call schedule for technicians. "Time Stamp" field technicians for dispatch, arrival and completed times in the computer system; verity vehicle tracking.
-Contact Customer prior to dispatch to ensure their presence and method of payment via phone or e-mail.
-Perform other duties as assigned.
