09/02/2026
National CPCU Live Webinar
Why Investing in Claims Talent Pays Off
Presenters: Chantal Roberts, CPCU, AIC, RPA, ITP, Frederick Fisher, J.D., CCP, and Heather Blevins, CPCU, MEd (Moderator)
Sept. 17, at 2 p.m. ET
Claims organizations face increasing pressure to reduce expenses, streamline operations, and adopt new technologies. But how do staffing, training, and supervision decisions affect claim outcomes, litigation, and total claim costs?
In this panel discussion, Chantal Roberts and Frederick Fisher examine the relationship between claims resources, employee experience, turnover, automation, and financial performance. Moderator Heather Blevins will guide the conversation through historical case studies, regulatory developments, and recent litigation involving claims practices, connecting these developments to recurring operational risks in claims management today.
Attendees will gain practical insights into the hidden costs, and potential return on investment, of properly staffing, educating, and supporting claims professionals.
Key Takeaways:
Evaluate how staffing levels, experience, education, supervision, and turnover influence indemnity payments, litigation, customer outcomes, and total claim costs.
Identify costs that traditional performance metrics may overlook, including impacts on claim quality, cycle times, reopenings, litigation, and loss adjustment expense.
Apply a practical framework for assessing staffing, education, supervision, and technology as strategic investments rather than isolated operating expenses.
Member Registration below:
https://www.cpcusociety.org/Public/Education/Webinar/HCUCT926.aspx
CPCU Society webinars are live, one-hour sessions designed to educate and empower you on a wide variety of topics. Learn from insurance and risk management professionals who are experts on a wide variety of topics, ask questions, interact with other participants, all without leaving your office.
Non-member individual registration is $49.
Non-member group rate registration is $99.
Can’t make the date of the webinar or interested in more content? The Society’s Learning Library provides hundreds of on-demand educational materials including recorded webinars and more.
