08/18/2026
There is something that needs to be said about how small businesses, especially contractors, are treated.
Over the last two years, we have worked with some truly wonderful clients. People who communicate, respect our time, understand the process, and appreciate the work being done. Those are the people who make running a small business worthwhile.
Unfortunately, we have also learned that some people believe hiring a small contractor means they are entitled to unlimited flexibility, constant availability, extra work, and disrespect when things do not happen exactly when or how they imagined.
That is not how this works! Before a project begins, we discuss the scope, estimate, timeline, materials, expectations, and what needs to be ready for us to do our job.
If materials are delayed by a supplier, that is not the contractor's fault.
If a workspace is not ready when agreed upon, that affects the timeline.
If scheduled dates are changed, materials are missing, decisions change halfway through the project, or recommended steps are removed to save time or money, those choices can affect both the schedule and the final result.
And someone's personal deadline does not suddenly override the professional timeline they were given!
You cannot ask a contractor to cut corners and then demand perfection.
You cannot repeatedly change the circumstances of a job and then blame the person doing the work when those changes have consequences.
And you cannot treat someone poorly simply because you are paying them for a service.
We have tried extremely hard to accommodate people's budgets, schedules, and individual circumstances. Sometimes that has meant adjusting projects, finding less expensive options, breaking jobs into stages, or being far more flexible than we probably should have been.
But flexibility is not permission to take advantage of someone!
Small business owners have families, schedules, bills, fuel costs, insurance, tools, materials, and other customers waiting for their time. When a contractor reserves a day for your project, that time has value!
We take pride in the work we do, and we expect to be held accountable for what we agree to do.
But accountability goes both ways!
Respect the estimate. Respect the agreed scope. Respect the process. Respect the contractor's time. And above all, respect the person you hired.
Being a customer does not give anyone the right to treat a small business owner like trash!
We are done accepting that as "part of doing business."