13/06/2026
📣 Investing in Service Excellence
This month, we’ve completed customer service training across our business — bringing together our front-line managers, customer service teams, and all back-office support, including managers.
In a world where energy prices continue to rise, we believe outstanding service matters more than ever. Our customers deserve nothing less than 10/10 service, every time.
The training focused on:
✔️ Clear expectations
✔️ Consistent ex*****on
✔️ Effective communication
✔️ Managing conflict professionally and constructively
Service isn’t just a function — it’s a mindset. By aligning our teams around how we show up for our customers, we’re reinforcing our commitment to quality, accountability, and trust.
Thank you to PEAK4 & Gary Marsden who supported with this.