06/08/2025
Hi everyone!
This is a long one and not one I wanted to do, but as a growing business, I need to make this clear. At TB Gardens we are committed to providing excellent service and advice. Rudeness or disrespectful behavior towards myself or other members won't be tolerated. In the event of unforeseen circumstances (such as lawn mower breakdowns/tool breakdowns) and we can not carry out certain jobs on the day booked, we will always get done as much as we possibly can and sort an alternative date to finish the rest (for no extra charge). Of course this is not something we want to do but unfortunately not everything always goes perfectly! As stated above, we will NOT tolerate abuse, constant rude messages, swearing or threats! We are only human and do not appreciate being treat as anything other than. We would also ask that upon booking you have BRAND NEW photos of your garden/area you are booking for, so that we can give an honest and truthful quote, we want to have complete transparency with our customers so we would appreciate the same back. If we get to a job and it is not as shown on the pictures, we will have no choice but to add a surcharge.
Our prices are very reasonable but we will not be made a fool of and taken advantage of.
-We also may need to use electricity, we will notify you of this prior to booking to make sure this is okay. We will always ensure you are happy before we leave as we love returning customers!
We will from now on be taking a £10 booking fee upon any booking made so please be prepared for this when sending a message.
Just a note to end - if you are not happy before we leave, please speak up! Please don’t say you are ‘super happy with it’ then harass us with nasty messages saying you’re not happy with it! The rudeness of some people is truly unbelievable.
Thankyou for reading and we hope to see you for all your garden maintenance needs!
TB Gardens