22/05/2026
Not all boiler services are the same.
We recently were asked to service a new customers 6 year old boiler.
The boiler was in a wardrobe in a child's bedroom....
First thing we noticed was that the boiler case screws were missing. On a modern boiler, the case is an integral part of a gas tight seal that in the event of a burner or flue seal failing, keeps the products of combustion away from humans or a child asleep in their bed. And without the screws, the case could easily of been knocked and the seal therefore partially open.
We also noticed that the gas shut off valve to the boiler was fitted in such a way that it could not be closed as it was hitting the filling loop. So in the event of an emergency, the gas could not be immediately shut off. Again this is in a child's bedroom.
The boiler had been serviced 6 times and none of these issues were picked up.
The customer was briefed and options were discussed, the case was secured with the correct screws & an appointment made to correctly fit the gas valve. Due to the potential for risk a "At risk" noticed was served and the customer was shown how to isolate the gas via the main emergency isolation valve.
If a boiler engineer spends less than 40mins servicing your boiler then they aren't doing it correctly.
