03/10/2026
Going the extra mile…
We were originally asked to redecorate the ceilings of this three-bedroom flat between tenancies.
However, once the tenants had moved out, we noticed a number of additional scuff marks on most of the walls that appeared to have been caused during the move.
We contacted the landlord, explained what we had found and reassured him that we would do what we could within the time and budget already allocated.
A few days later, the original scope was complete, the additional scuffs had been made good and, while we were there, we also scraped away old paint that had been left on the bathroom tiles by the previous decorator.
We could have easily charged more for the extra bits outside of the original scope, but sometimes you have to ask yourself - why?
If it’s something we can reasonably sort while we’re already there, what’s the harm?
A happy landlord, excellent customer care and a job well done 💪