07/14/2026
🌲 A Quick Note About Cedar Replacements 🌲
We truly appreciate every customer who chooses us for their cedar trees, and we want everyone to have a great experience from start to finish.
When customers purchase a large number of trees, we understand that occasionally one or two may not survive. If that happens, we're often happy to come take a look and, when appropriate, replace a tree or two as a courtesy not as warranty. It's something we do because we care about our customers and stand behind the quality of our trees.
That said, we'd like to clarify that this is a courtesy—not an expectation or a warranty.
Just like purchasing trees from a nursery, garden centre, or a home improvement store, once you buy the trees and take them home, their care becomes the responsibility of the owner. Every retailer sells healthy trees, but after they're planted, many factors beyond anyone's control can affect whether they survive, including watering, soil conditions, weather, planting depth, drainage, and wildlife.
If you purchased a tree from a nursery or another retailer and it didn't survive, you wouldn't typically expect to return months later for a refund or a replacement. You would simply purchase a new tree.
We choose to go the extra mile by checking in, answering questions, and sometimes replacing the occasional tree because we want our customers to succeed and enjoy the investment they've made. We believe great customer service is about building relationships, not just making sales.
We kindly ask that our courtesy be appreciated for what it is—a gesture of good customer service—not something that should be expected for every tree or every situation.
Thank you to all of our amazing customers for your trust, your support, and for taking great care of your cedar trees. We look forward to helping you create beautiful, healthy hedges for years to come! 🌲💚
