Escape Velocity for Business

24/07/2026

23/07/2026

I am again offering FREE strategic planning for not-for-profits (NFPs) within a reasonable (about one hour) travel distance of my home in Gisborne. So many of Melbourne's suburbs, and Ballarat, Bendigo, etc.
Organisations must be registered with the Australian Charities and Not-for-profits Commission (ACNC) or be in the process of registering.
There are some rules. Chats with the Chair, Board members and senior staff beforehand. Completion of a template and compulsory attendance at a workshop etc.
Please get in touch if you would like to know more. Bill Ellerton

31/05/2026

Acquiring new customers is a heck of a lot harder and more expensive than retaining existing ones. Escape Velocity for Business can help you to develop loyal customers, and it's not all about discounts or costly loyalty programs. We are Service Profit Chain experts. Please email: [email protected] if you'd like to arrange a no-obligation chat.

hashtag hashtag hashtag hashtag hashtag hashtag hashtag

29/05/2026

https://www.ebay.com.au/str/billsbooksandbeyond

Welcome to Boutique Textbooks and Media. We specialise in quality textbooks with a focus on technical, architectural, and academic subjects, along with a curated range of DVDs. Every item is carefully checked, accurately described, and securely packed so you can buy with confidence. Our goal is to p...

28/05/2026

If you want to develop loyal customers, then it's as much about your organisation's culture as anything else. It's about everyone from the company directors and CEO to the most junior employees, including salespeople, understanding that delivering excellent customer service is their job. If you goal your salespeople on selling without any customer satisfaction goal or gate, you will never achieve that.
If you are struggling to achieve customer loyalty, drop me an email, and I'd be happy to discuss. I've helped small businesses through to large multinationals operating across Australia and New Zealand. [email protected]

27/05/2026

If you want to create loyal customers, because just striving for satisfied customers is not good enough to drive ongoing success, then every engagement needs to be about delivering service excellence.
That doesn't mean giving away value-added services, which is disastrous for profitability and ultimately for your business's viability.
Amongst other things, it means being responsive, caring, polite and making customers feel like you care. These sorts of things don't cost much, but they deliver big results.
Please get in touch if we can assist you with this. [email protected]

21/05/2026

Available now for half the price you can get it from the US.
https://www.ebay.com.au/itm/377188214456?

This book is a few years old but it has been kept in a professional library. The basic Process Engineering principles have not changed one little bit, It is currently available on eBay from the US for AU$377 but given this book's weight i.e. over 3kg, you would probably have to spend a couple of hun...