03/02/2026
Dear ANDREW,
The Queensland Building and Construction Commission (the QBCC) is continuing to improve how we communicate with you and deliver services.
As part of the Queensland Governmentâs Building Reg Reno, changes have been made to modernise how the QBCC communicates with licensees and how serious safety matters are reported.
STAYING CONNECTED WITH THE QBCC
From 1 February, email will be the QBCCâs preferred way of issuing notices and important correspondenceâincluding legislative decisions such as decisions about your licence, defective work and the Queensland Home Warranty Scheme.
If you have provided an email address to the QBCC or used email to contact the QBCC about your licence or regulatory matters such as defective work and the Queensland Home Warranty Scheme, the QBCC will use this email to send you all important information, notices and decisions.
Other traditional methods of communication, such as post, may still be available in certain circumstances.
To help us stay connected, and ensure that you receive all important information, notices and decisions, please ensure your email address and contact details are up to date. It is your responsibility to ensure your details are current.
If you use an email address with your myQBCC account, we will use it to contact you, and this will be taken as your acceptance of receiving communications using this address.
What you need to do
To ensure you continue to receive up to date information from the QBCC, please update your email address at your earliest opportunity. Maintaining accurate contact details enables us to provide prompt notifications, important updates and essential correspondence without delay.
Please log in to myQBCC and make sure your email address and contact details are correct and up to date. Otherwise, get in touch with our Contact Centre team on 139 333 who can assist.
Notify us of any changes to your contact details (ongoing)
If you have given us your residential address, phone number or email address, you must notify us of any changes to those details within 14 days of the change.
Having the correct details is important so we can communicate and get in contact with you. A penalty of up to 10 penalty units may apply if you fail to notify us of a change in these details within 14 days.
Find out more on our website.
CHANGES TO HOW YOU REPORT NOTIFIABLE INCIDENTS
Changes under the Building Reg Reno are making it easier for licensees to meet notifiable incident reporting obligations.
Report directly to Workplace Health and Safety
QBCC licensees now only need to report notifiable incidents to Workplace Health and Safety Queensland (WHSQ).
This information will then be shared with the QBCC, removing the need for licensees to report the same matter to multiple regulators.
This streamlined approach reduces duplication and supports simpler, more efficient reporting processes.
QBCC licensees still need to report contraventions of a notice or injunction under WHS Act or Electrical Safety Act to the QBCC.
Tougher penalties for non-reporting apply
However, this also comes with tougher penalties for failing to comply with reporting obligations for notifiable incidents, increasing from 80 penalty units to 100 penalty units.
These changes improve the flow of information between regulators, and support workers and businesses in the building and construction industry by reducing red tape, improving efficiency and streamlining reporting.
Visit the QBCC website to learn what a notifiable incident is and how to report it.
MORE INFORMATION
To learn more about the recent changes, visit Building Reg Reno | Department of Housing and Public Works.
If you need further help, visit the QBCC website or contact the QBCC on 139 333.
Regards,
Queensland Building and Construction Commission
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This email was sent by Queensland Building and Construction Commission
As regulator of the building industry in Queensland, it is a function of the Queensland Building and Construction Commission to provide support, education and advice to consumers and those who undertake building work.
The QBCC acknowledges the Aboriginal and Torres Strait Islander Traditional Custodians of Country throughout Australia and pay our respects to Elders past and present.
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